Healand Labs was built on one belief: better health starts with trust.

As the Founder of Healand Clinic, Dr. Omar Babar has spent years helping people improve their health through evidence based longevity and wellness medicine. One question came up time and time again:
“Which supplements do you actually recommend?”

The answer was rarely straightforward. Too many products contained ineffective doses, unnecessary ingredients, or quality standards he simply couldn’t trust. Dr. Babar wanted to create the supplements he would feel confident recommending to his own patients, family, and friends.

That mission became the foundation of Healand Labs.

With over a decade of experience in manufacturing, supply chain, quality systems, and logistics, Mahwish understood what it takes to create products people can genuinely trust. She also knew how easily quality can be compromised when sourcing, manufacturing, and testing aren’t held to the highest standards.”Which supplements do you actually recommend?”

On a personal level, as a busy professional and mother balancing career, family, and everyday life, she struggled to stay consistent with complicated supplement routines. Multiple bottles, powders, and measuring scoops often made healthy habits harder to maintain.

For Mahwish, creating Healand Labs wasn’t just about building a better supply chain. It was about creating supplements that were simple to use, easy to stay consistent with, and manufactured to standards she would trust for herself and her own family.

Today, she oversees every stage of the journey, from supplier selection and manufacturing standards to quality assurance and logistics, ensuring every product meets the promise Healand Labs was founded on.

Together, Dr. Omar Babar and Mahwish Jamil combined clinical expertise with operational excellence to create the supplements they couldn’t find themselves.

Every Healand Labs product is built around one simple promise:

Right Ingredients. Right Dose. Quality You Can Trust.

We believe what’s in your supplement — and how much — matters. Every formula is carefully considered, using selected ingredients at meaningful doses to deliver a clear purpose.

Every product starts with the outcome we want to help you achieve. From performance and cognition to gut health, collagen and everyday nutrition, our formulas are built around tangible benefits you can incorporate into everyday life.

Healand Labs products are made exclusively for us in cGMP facilities and independently third-party tested where applicable. From formulation through to finished product, quality is considered at every stage.

The best routine is one you can actually stick to. From single-serve sachets to ready-to-drink formulas, our products are designed to make high-quality supplementation simple, convenient and easy to stay consistent with.

Thoughtfully formulated. Meaningfully dosed. Made for everyday life.

HL Wellbeing and Longevity Ltd
Trading as Healand Labs

130–132 Regent Road
Leicester
LE1 7QR
United Kingdom

Company No: 16650674

Website: healandlabs.co.uk
Email: admin@healandlabs.co.uk

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.

By placing an order, you confirm that:

• the information you provide is accurate and complete;
• you are authorised to use the payment method provided; and
• you are purchasing our products for lawful purposes.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases of suspected fraud, misuse, payment issues, stock errors, obvious pricing errors or suspected abuse of our website, promotions or services.

We may also limit the quantity of particular products that can be purchased by an individual customer.

If we cancel an order after payment has been taken, you will receive a refund for the cancelled products.

Healand Labs supplies a range of health, wellness and nutritional products, including:

• oral food supplements;
• vitamins, minerals and nutritional products;
• ready-to-drink nutritional supplements;
• injectable supplement products and associated kits, where available;
• wellness products; and
• related accessories and consumables.

Specific ingredients, directions for use, storage requirements, warnings and other important information are provided on the relevant product page and/or product packaging.

You must read all product information, instructions and warnings before use.

Information provided by Healand Labs through our website, product descriptions, packaging, emails, social media or other materials is provided for general informational and educational purposes.

It is not intended to replace individual medical advice, diagnosis or treatment.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

Do not exceed the recommended daily dose stated on the product packaging.

Keep food supplements out of reach of young children.

Individual experiences and results may vary.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition or are unsure whether a product is suitable for you, you should seek advice from an appropriately qualified healthcare professional before use.

Healand Labs does not provide individual medical advice.

We take reasonable care to ensure that product descriptions, ingredients, quantities, nutritional information, images, prices and availability displayed on our website are accurate.

However:

• product images are for illustrative purposes;
• colours and packaging may appear slightly different depending on your device;
• packaging may occasionally be updated; and
• formulations or specifications may occasionally change to reflect regulatory requirements, manufacturing changes or product improvements.

You should always check the packaging supplied with your product for the most current ingredients, allergen information, directions for use, storage requirements and warnings before using or consuming it.

If you have a known allergy or intolerance, you are responsible for checking the relevant product information before use.

When you place an order, you are making an offer to purchase the products in your basket.

Your order is accepted when payment has been successfully authorised and we send confirmation that your order has been accepted.

All orders are subject to availability.

We reserve the right to refuse, limit or cancel an order where:

• a product is unavailable;
• there is an obvious pricing or product-description error;
• payment cannot be authorised;
• we reasonably suspect fraud, misuse or abuse;
• incorrect customer or delivery information has been provided;
• unusually large quantities have been ordered; or
• we are unable to fulfil the order for another legitimate reason.

If we cannot fulfil an order after payment has been taken, we will refund the amount paid for the affected products.

Cancelling or Amending an Order

You may request to cancel or amend an order before picking has started.

Once picking has started, your order enters our fulfilment process and can no longer be cancelled or amended.

This includes changes to products, quantities, delivery addresses, discount codes or other order details.

If you notice an error in your order, please contact us as quickly as possible.

All prices are displayed in GBP (£).

Where VAT is applicable, prices displayed to consumers will include VAT unless clearly stated otherwise.

Delivery charges and any other applicable charges will be displayed before you complete your purchase.

Payment must be successfully authorised before products are dispatched.

Payments are processed through approved third-party payment providers.

By providing payment details, you confirm that you are authorised to use the selected payment method.

We do not directly store complete payment card details where these are processed by our payment providers.

We reserve the right to change prices at any time. Changes will not affect orders that have already been accepted.

If an obvious pricing error occurs, we may contact you before fulfilment to give you the option to purchase the affected product at the correct price or cancel it.

We currently deliver to addresses within the United Kingdom.

We aim to dispatch orders within 1–3 working days.

Our working days are Monday to Friday, excluding UK bank holidays.

Delivery dates and times are estimates unless expressly stated otherwise.

Free UK Shipping

We offer FREE standard UK shipping on orders over £100.

Shipping charges for orders below £100 will be displayed at checkout.

Tracking

Orders are dispatched using a tracked delivery service where applicable. Tracking information will be provided once your order has been dispatched.

Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruption, severe weather, public holidays or other events outside our control.

Where a significant delay occurs, we will take reasonable steps to assist and will comply with our obligations under applicable consumer law.

Delivery Information

You are responsible for ensuring that your delivery address and contact information are complete and accurate.

Please check these details carefully before submitting your order.

Once picking has started, we may be unable to amend your delivery address.

Risk in the products passes to you when the products are delivered to you or to a person identified by you to receive them.

Certain Healand Labs products may require refrigeration or specific temperature-controlled storage.

Where this applies, the relevant storage requirements will be provided with the product.

Temperature-sensitive products are appropriately packaged for transit according to the requirements of the product.

Once delivered, you are responsible for:

• receiving the delivery promptly;
• opening the delivery without unnecessary delay;
• following the storage instructions supplied; and
• refrigerating or otherwise appropriately storing the product immediately where required.

Failure to follow the required storage instructions may affect product integrity.

Healand Labs cannot accept responsibility for deterioration or damage caused after delivery by delayed receipt, failed delivery caused by the customer, incorrect storage, improper handling or exposure to inappropriate temperatures.

This does not affect your statutory rights where a product was faulty, damaged or otherwise non-conforming when supplied.

Nothing in this Returns Policy affects your statutory consumer rights.

10.1 Oral Supplements — Returns

Oral supplements may be returned within 14 days of receiving your order, provided that the product is:

• completely unopened;
• fully sealed with all original seals intact;
• unused;
• in its original packaging; and
• in a condition suitable for resale.

For health, hygiene and product-safety reasons, we cannot accept change-of-mind returns of oral supplements that have been opened, used or had their protective seal broken where the applicable legal exception applies.

Inspection of Returned Products

All returned oral supplements will be inspected by Healand Labs before a refund is approved.

We will check that:

• the product remains unopened and unused;
• all seals are intact;
• the packaging has not been damaged or tampered with; and
• the product remains in a condition suitable for resale.

A refund under our change-of-mind policy will only be approved once the returned product has been received and has passed inspection.

Where permitted by law, we reserve the right to refuse a change-of-mind refund if the returned product does not meet these requirements.

Unless a product is faulty, damaged or incorrect, you are responsible for the cost and safe return of the product.

We recommend using a tracked delivery service. We cannot issue a refund for a returned product that we do not receive.

10.2 Injectable Supplement Products — No Returns

Injectable supplement products are non-returnable.

Due to the nature of these products and the strict requirements surrounding product integrity, hygiene, sterility, storage, temperature control, safety and chain of custody, we cannot accept injectable products back into our inventory once they have been delivered.

We cannot verify how an injectable product has been stored, handled or maintained after it has left our controlled supply chain.

For this reason, injectable products cannot be returned because of a change of mind or unwanted purchase.

This applies even where the product remains unopened.

This policy does not affect statutory rights that cannot legally be excluded, including your rights where goods are faulty, damaged, incorrect or not as described.

10.3 Damaged, Faulty or Incorrect Injectable Products

If an injectable product arrives damaged, faulty, compromised or incorrect, please notify Healand Labs within 2 business days of receiving your delivery so that we can investigate promptly.

Please provide:

• your order number;
• the name of the affected product;
• a description of the issue;
• clear photographs or video showing the damage or fault;
• photographs of the external packaging where relevant; and
• the batch number where available.

Please retain the affected product and all original packaging while we investigate.

Do not dispose of the product unless instructed to do so by Healand Labs.

Where appropriate, we may request further information or arrange for the affected product to be returned or collected for inspection.

Where a product is confirmed as damaged, faulty, incorrect or otherwise non-conforming, we will provide the remedy required by applicable consumer law.

The 2-business-day notification period enables us to investigate delivery damage promptly and does not limit statutory rights that cannot legally be excluded.

10.4 Damaged, Faulty or Incorrect Oral Supplements

If an oral supplement arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

Please provide your order number, details of the issue and photographs where appropriate.

If a product is faulty, damaged, not as described or otherwise does not conform to the contract, your statutory consumer rights apply.

10.5 Order Cancellations

Orders may be cancelled before picking has started.

Once picking has started, the order cannot be cancelled or amended.

If picking has already started, eligible oral supplements may still be returned after delivery in accordance with Section 10.1.

Injectable supplement products remain subject to our No Returns policy.

10.6 Refunds

Approved refunds will be returned to the original payment method.

For returned oral supplements, we reserve the right to withhold the refund until the returned goods have been received and inspected, where permitted by law.

Refunds will be processed within the timeframe required under applicable consumer law.

Healand Labs may offer Subscribe & Save or other recurring subscription services on selected products.

By starting a subscription, you authorise Healand Labs and its payment providers to automatically charge your selected payment method according to the delivery frequency you choose.

Your subscription will continue until you cancel it.

Managing Your Subscription

You can manage your subscription through your Healand Labs account.

Depending on the options available, you may:

• skip an upcoming delivery;
• pause your subscription;
• change your next delivery date;
• change your delivery frequency;
• update your delivery address;
• update your payment details; or
• cancel your subscription.

All changes must be made before picking has started for the relevant order.

Once picking has started, that order can no longer be cancelled, amended, paused or skipped.

Skipping an Order

You may skip an upcoming subscription order before picking has started.

Skipping an order does not cancel your subscription. Your subscription will automatically continue with the following scheduled order unless you make further changes.

Pausing Your Subscription

You may pause your subscription before picking has started for your next order.

While your subscription is paused, no new recurring orders will be generated until your subscription is resumed.

Pausing your subscription does not cancel an order for which picking has already started.

Cancelling Your Subscription

You may cancel your subscription through your account at any time.

Cancelling your subscription stops future subscription orders and recurring payments.

If an order has already been generated but picking has not started, you may request cancellation of that order.

If picking has already started, the order cannot be cancelled, even if you subsequently cancel your subscription.

Cancelling your subscription therefore prevents future recurring orders but does not cancel an order already being picked or fulfilled.

Subscription Payments

Subscription payments will automatically be charged to your selected payment method when each recurring order is generated.

You are responsible for ensuring that your payment information remains valid and up to date.

If a payment fails, we or our payment provider may attempt to process the payment again.

If payment cannot be successfully collected, the affected order may not be dispatched and your subscription may be paused or cancelled.

Subscription Pricing

The price and discount applicable to your subscription will be displayed when you subscribe.

Subscription discounts only apply while the applicable subscription remains active.

We may change subscription prices or discounts from time to time.

Where a change affects an existing subscription, we will provide reasonable notice before the new price applies where required.

Subscription products and offers remain subject to availability.

From time to time, Healand Labs may offer promotional codes, introductory offers, bundles, promotional pricing, samples or free gifts.

Unless otherwise stated:

• promotions cannot be combined with another offer;
• discount codes have no cash value;
• promotions cannot be applied retrospectively;
• offers are subject to availability; and
• individual promotions may be subject to additional terms.

We reserve the right to withdraw or amend promotions for future orders.

Where a free gift is conditional on a minimum order value, the gift may also need to be returned if a product return causes the retained order value to fall below the qualifying amount.

Where products were purchased as part of a discounted bundle, any refund may be recalculated to reflect the value properly attributable to the products retained, where permitted by law and made clear in the applicable promotional terms.

Where you create a Healand Labs account, you are responsible for maintaining the confidentiality of your login information.

You must ensure your name, delivery address, contact details, payment information and other account information remain accurate and up to date.

Please contact us promptly if you believe your account has been accessed without authorisation.

You are responsible for:

• reading all product information, warnings and instructions before use;
• following the recommended directions and serving size;
• checking ingredients and allergen information;
• following all applicable storage requirements;
• not using products beyond their stated best-before or expiry date where applicable;
• ensuring safe handling and storage of products;
• safely disposing of needles, syringes and other sharps where applicable; and
• seeking appropriate professional advice where you are uncertain whether a product is suitable for you.

Products must only be used for their intended purpose and in accordance with the instructions supplied.

Products must be stored in accordance with the instructions provided on the product packaging or accompanying information.

Some Healand Labs products may have specific storage or temperature requirements.

Once an order has been delivered, you are responsible for following those requirements.

Healand Labs cannot accept responsibility for deterioration or damage caused after delivery by incorrect storage, improper handling, exposure to inappropriate temperatures or use contrary to the product instructions.

This does not affect your statutory rights in relation to products that were faulty or otherwise non-conforming when supplied.

Healand Labs may display product reviews, testimonials, ratings, photographs, videos and other content submitted by customers.

Reviews and testimonials represent the individual customer’s own experience, views and opinions.

Individual experiences and results may vary.

Any statement, health claim, medical claim, therapeutic claim or other product claim made independently by a customer within a review, testimonial or other user-generated content is the customer’s own statement and does not constitute a claim, representation or endorsement made by Healand Labs or HL Wellbeing and Longevity Ltd.

Healand Labs does not adopt or endorse unauthorised medical, therapeutic or health claims made independently by customers.

Customer reviews and testimonials should not be interpreted as medical advice or as a guarantee that another customer will experience the same results.

Nothing contained within a customer review changes the intended use, directions, warnings or official product information provided by Healand Labs.

All Healand Labs branding, logos, product names, website content, photographs, graphics, videos, designs, written materials and other intellectual property are owned by or licensed to HL Wellbeing and Longevity Ltd unless otherwise stated.

They may not be copied, reproduced, distributed, modified or used commercially without our prior written permission.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms excludes or restricts your statutory consumer rights.

Subject to those rights and to the extent permitted by law, we are not responsible for losses arising from:

• misuse of a product;
• failure to follow product directions or warnings;
• incorrect storage or handling after delivery;
• failure to follow applicable temperature-control requirements;
• use of a product for a purpose for which it was not intended; or
• circumstances outside our reasonable control,

except where Healand Labs is legally responsible for such loss.

Products purchased by consumers are supplied for personal and domestic use. We are not responsible for business losses resulting from a consumer purchase.

We process personal information in accordance with our Privacy Policy.

We may process personal information where necessary to:

• process and fulfil orders;
• take and administer payments;
• manage subscriptions;
• arrange delivery;
• provide customer service;
• prevent fraud;
• comply with legal obligations; and
• send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

Our website may also use cookies and similar technologies as described in our Cookie Policy.

We will not be responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

Where such circumstances materially affect an order, we will take reasonable steps to minimise disruption and comply with any applicable consumer rights.

We may update these Terms from time to time to reflect changes to our products, services, website, business practices or applicable law.

The Terms applicable to an order will normally be those in force when that order is placed.

The latest version of these Terms will be available on our website.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or removed where required.

The remaining provisions will continue in full force and effect.

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the laws applicable where you live.

Nothing in these Terms affects any mandatory rights available to you under applicable consumer law.

If you have a question about an order, subscription, delivery, return, refund, product or these Terms, please contact:

Healand Labs
HL Wellbeing and Longevity Ltd
130–132 Regent Road
Leicester
LE1 7QR
United Kingdom

Email: admin@healandlabs.co.uk
Website: healandlabs.co.uk

Customer Service Hours
Monday–Friday, 9:00am–5:00pm
Excluding UK bank holidays.

At Healand Labs, we want your order to reach you safely, quickly and in perfect condition. Please read our shipping and returns policy before placing your order.

UK Delivery

We deliver across the United Kingdom.

FREE UK delivery on orders over £100.

Delivery charges for orders under £100 will be displayed at checkout before you complete your purchase.

Available delivery options and estimated delivery times will also be shown at checkout.

Our working days are Monday to Friday, excluding UK bank holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Please check your order and delivery details carefully before completing your purchase.

You may request to cancel or amend your order before picking has started.

Once picking has started, your order cannot be cancelled or amended, including changes to products, quantities or delivery addresses.

Tracking Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

Delivery Issues

If your parcel appears to be delayed, lost or damaged during delivery, please contact us with your order number so we can investigate with the courier.

Our returns policy differs between oral supplements and injectable supplement products due to their different storage, hygiene and product-integrity requirements.

Nothing in this policy affects your statutory consumer rights.

Changed Your Mind?

Oral supplements may be returned within 14 days of receiving your order, provided they are:

• completely unopened;

• unused;

• fully sealed with all original seals intact;

• in their original packaging; and

• in a condition suitable for resale.

For health, hygiene and product-safety reasons, we cannot accept change-of-mind returns of products that have been opened, used or had their protective seal broken where the applicable legal exception applies.

Returning Your Product

Please contact us before sending a return and provide your order number and details of the product you wish to return.

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it.

We strongly recommend using a tracked delivery service, as we cannot issue a refund for a return we do not receive.

Return Inspection

All returned products are inspected by Healand Labs before a refund is approved.

We will check that the product:

• remains unopened and unused;

• has all original seals intact;

• has not been damaged or tampered with; and

• remains in a condition suitable for resale.

Once your return has been received and successfully inspected, your refund will be processed to your original payment method.

No Returns

Injectable supplement products are non-returnable.

Due to strict requirements surrounding product integrity, hygiene, storage, temperature control, safety and chain of custody, we cannot accept injectable products back into our inventory once they have been delivered.

We cannot verify how an injectable product has been stored or handled after leaving our controlled supply chain.

For this reason, injectable products cannot be returned for a change of mind, even if they remain unopened.

This does not affect statutory rights that cannot legally be excluded, including your rights where a product is faulty, damaged, incorrect or not as described..

Damaged or Faulty Injectable Products

If an injectable product arrives damaged, faulty, compromised or incorrect, please contact Healand Labs within 2 business days of receiving your order so we can investigate promptly.

Please provide:

• your order number;

• the affected product name;

• a description of the issue;

• clear photographs or video showing the issue;

• photographs of the delivery packaging where relevant; and

• the batch number where available.

Please do not dispose of the product or its packaging while we investigate.

Where a product is confirmed as damaged, faulty, incorrect or otherwise non-conforming, we will provide the appropriate remedy in accordance with applicable consumer law.

The 2-business-day notification period helps us investigate delivery damage promptly and does not limit statutory rights that cannot legally be excluded.

DAMAGED, FAULTY OR INCORRECT ORAL PRODUCTS

If your oral supplement arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number and photographs of the product and packaging where appropriate so we can resolve the issue quickly.

Your statutory consumer rights apply where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

REFUNDS

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original delivery charges and return postage will be handled in accordance with your applicable statutory rights and the reason for the return.

SUBSCRIPTION ORDERS

Subscription orders can be skipped, paused, amended or cancelled before picking has started.

Once picking has started, the individual order cannot be cancelled, amended, paused or skipped.

Cancelling your subscription will stop future recurring orders, but will not cancel an order for which picking has already started.

Eligible oral supplements may still be returned in accordance with our Oral Supplements Returns Policy.

Injectable supplement products remain non-returnable.

CONTACT US

If you need help with a delivery, return or refund, please contact:

Healand Labs

HL Wellbeing and Longevity Ltd

130–132 Regent Road

Leicester

LE1 7QR

United Kingdom

healandlabs.co.uk

Please include your order number when contacting us so we can help you as quickly as possible.

Have a question about our products or your order? Our team is here to help. Email us and we’ll respond as quickly as possible.
Email: admin@healandlabs.co.uk

Healand Peptides

130-132 Regent Road

Leicester

LE1 7SR

United Kingdom

Whether you have a question about an order, delivery, or one of our products, we’re happy to assist. Please contact us using the email address above, and we’ll get back to you as soon as possible.

Monday – Friday: 9:00am – 5:00pm

Saturday & Sunday: Closed

We aim to respond to all enquiries within one business day.