FREQUENTLY ASKED
QUESTIONS

We focus on three things: effective formulations, meaningful doses and quality you can trust.

Every formula has a clear purpose. We focus on the ingredients that matter, at meaningful doses, delivered in convenient formats that fit into everyday life.

Our range has been developed around specific areas of health, performance and longevity.

Duo Collagen

10,000mg dual-source marine and Halal bovine collagen with Vitamin C, created for beauty, joints and healthy ageing.

NeuroCreatine

Our performance + cognition formula, combining 5g Creatine Monohydrate with Taurine and Vitamins B3, B6 and B12.

Ultimate Gut Stack

Our comprehensive daily gut formula combining fibre, tributyrin, electrolytes, magnesium and ginger.

NAD+

Our injectable supplement range focused on cellular energy and healthy ageing.

ELEVR

Our comprehensive daily multivitamin formula, bringing multiple nutrients and functional ingredients together in one convenient ready-to-drink daily shot.

Healand Labs products are made exclusively for Healand Labs in cGMP facilities selected for their manufacturing and quality standards.

Our specific manufacturers, suppliers and supply chain are proprietary to Healand Labs and are not disclosed in order to protect our intellectual property and product development.

Our focus is on ensuring every Healand Labs product meets the quality standards we set for our brand.

Yes. Healand Labs products are independently third-party tested where applicable as part of our commitment to quality, consistency and transparency.

Testing requirements vary depending on the type of product.

Many of our products can form part of the same daily wellness routine.

However, everyone’s nutritional and health requirements are different. Always check the ingredients and recommended daily intake of each product, particularly where products contain overlapping vitamins or minerals.

If you take medication, have an existing medical condition, are pregnant or breastfeeding, or are unsure whether products are suitable to combine, speak to an appropriately qualified healthcare professional before use.

Everyone is different.

How quickly you notice a difference can depend on the product, your starting point, diet, lifestyle and how consistently you use it.

Our products are designed to become part of a consistent health and wellness routine rather than offer an overnight fix.

Follow the directions provided for each individual product.

Where a product is designed for daily use, consistency is important for getting the most from your routine.

If you are taking medication or receiving medical treatment, speak to an appropriately qualified healthcare professional before introducing a new supplement.

If you are pregnant, planning a pregnancy or breastfeeding, speak to an appropriately qualified healthcare professional before taking supplements.

No.

Do not exceed the recommended daily dose stated on the product packaging.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

We chose a dual-source formulation to provide a broader collagen profile in one daily serving rather than relying on a single collagen source.

Each daily sachet contains 10,000mg total collagen:

5,000mg Marine Collagen

5,000mg Halal Bovine Collagen

It also contains 500mg Vitamin C.

Simply tear open the sachet and consume directly.

There is no mixing or preparation required.

Duo Collagen is Peach Flavour.

Yes.

Duo Collagen contains marine collagen derived from fish and is therefore not suitable for anyone with a fish allergy.

Yes. The bovine collagen used in Duo Collagen is sourced as Halal collagen.

Each sachet contains 5g Creatine Monohydrate.

No.

Creatine is well known for its role in physical performance, but NeuroCreatine has been formulated around both body and brain.

The combination has been designed for people looking to incorporate physical performance and cognition into their everyday wellness routine.

Mix one sachet with 150ml of water, stir well and consume immediately.

NeuroCreatine is Blueberry & Peach Flavour.

No.

NeuroCreatine is formulated without caffeine or traditional stimulants.

Creatine does not generally need to be cycled.

Follow the recommended daily serving stated on the product.

Mix one sachet with 150ml of water, stir thoroughly and consume immediately.

Psyllium naturally thickens when mixed with liquid, so the drink should not be left standing for an extended period before consumption.

Psyllium is a soluble fibre and forms the foundation of the formula’s daily fibre component.

Tributyrin is a source of butyrate included as part of the comprehensive gut-focused formulation.

The formula includes sodium, potassium and magnesium alongside its fibre and gut-focused ingredients to provide a more comprehensive daily formulation.

Always follow the directions and information provided with your specific NAD+ product.

Do not use the product differently from the instructions supplied.

NAD+ products may have specific temperature and storage requirements.

Always follow the storage instructions supplied with your product and on its packaging.

No. Our injectable supplement products are non-returnable.

Due to strict requirements surrounding product integrity, hygiene, storage, temperature control and chain of custody, we cannot accept injectable products back into our inventory after delivery.

This applies even if the product remains unopened.

Your statutory rights relating to faulty, damaged, incorrect or non-conforming products are not affected.

ELEVR is being developed for people who want a more comprehensive approach to their everyday nutrition without managing multiple individual supplements.

ELEVR is designed as a convenient ready-to-drink daily shot, removing the need for multiple tablets, capsules and powders.

Always follow the directions provided with the final product.

Duo Collagen, NeuroCreatine and Ultimate Gut Stack are targeted formulas, each designed around a specific area.

ELEVR takes a broader approach, bringing together multiple nutrients and functional ingredients into one comprehensive daily formula.

Yes.

You can skip an upcoming subscription order through your account before picking has started.

Skipping an order does not cancel your subscription. Your subscription will continue with your following scheduled delivery.

Yes.

You can pause your subscription through your account before picking has started for your next order.

While your subscription is paused, no new recurring orders will be generated until you resume it.

Yes.

Where available, you can change your delivery frequency and upcoming delivery date through your Healand Labs account.

Yes.

You can cancel your subscription through your account.

Cancelling your subscription stops future recurring orders and payments.

If picking has already started for an order, cancelling your subscription will not cancel that individual order.

You can request cancellation before picking has started.

Once picking has started, the order cannot be cancelled or amended.

Cancelling your subscription after this point will stop future recurring orders but will not cancel the order already being fulfilled.

We aim to process and dispatch orders as quickly as possible.

Available delivery options and estimated delivery times will be displayed at checkout.

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

Contact us as quickly as possible.

If picking has not started, we will do our best to update your delivery details.

Once picking has started, we cannot guarantee that the address can be changed.

Check your tracking information first.

If your parcel appears to be significantly delayed or lost, contact us with your order number and we will investigate with the courier.

Please contact us as soon as possible with your order number and clear photographs of the product and packaging.

For injectable supplement products, damaged, faulty or compromised products should be reported within 2 business days of receiving your delivery so that we can investigate promptly.

No.

For health, hygiene and product-safety reasons, we cannot accept change-of-mind returns of oral supplements that have been opened, used or had their protective seal broken where the applicable legal exception applies.

No. Injectable supplement products are non-returnable.

Due to requirements surrounding product integrity, hygiene, storage, temperature control and chain of custody, we cannot accept injectable products back into our inventory after delivery.

This applies even if the product remains unopened.

This does not affect statutory rights that cannot legally be excluded, including your rights where a product is faulty, damaged, incorrect or not as described.

Please contact Healand Labs within 2 business days of receiving your delivery.

Provide your order number, details of the issue and clear photographs or video showing the affected product and packaging.

Please retain the product and all original packaging while we investigate.

Yes.

Every returned oral supplement is inspected before a refund is approved.

The product must remain unopened and unused, with its original seals intact and in a condition suitable for resale.

Approved refunds are issued to the original payment method.

Your bank or payment provider may take additional time to show the refund in your account after it has been processed.

Contact us immediately.

If picking has not started, we will do our best to update the address.

Once picking has started, changes may no longer be possible.

Contact us as quickly as possible.

If picking has already started, we will be unable to amend the existing order and you will need to place a separate order.

No.

Any health, medical, therapeutic or other product claim independently made by a customer within a review, testimonial or other user-generated content represents that customer’s own views and experience.

These statements do not constitute claims, representations or endorsements made by Healand Labs or HL Wellbeing and Longevity Ltd.

Healand Labs does not adopt or endorse unauthorised health, medical or therapeutic claims independently made by customers.